The Easemakers Podcast
Every estate manager has a story — and this is where you get to hear them. The Easemakers Podcast is made for people who are passionate about the art of private service. Tune in to learn from the best in the business, get tips and inspiration to fuel your career, and connect with people get it. The Easemakers Podcast is presented by Nines, household management software and services built to help discerning households and the people who support them live with ease.
The Easemakers Podcast
Becoming a better communicator with Director of Residences Fiona Spence-McNeil
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Kristin Twiford & Mohamed Elzomor, Easemakers
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Season 1
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Episode 4
Director of Residences Fiona Spence-McNeil is known by her colleagues as the "Fiona whisperer" — but she earned her reputation as an effective communicator after years of hard work. She says becoming a better communicator rests on your ability to listen.
In this episode, Fiona shares her strategies to help her fellow estate managers, including:
- How to talk someone down from a "10" so you can have a calm, productive conversation
- How to communicate with everyone, from an entry-level housekeeper to your principal
- Her go-to acronym for dealing with tough conversations
Want to connect with other estate managers like Fiona on a regular basis? Join the conversation in the Easemakers community.
The Easemakers Podcast is presented by Nines, the first all-in-one platform for estate and household management.
